Job Vacancy

Steve is looking to appoint a Constituency Parliamentary Assistant and Caseworker.

Steve is looking to appoint a Constituency Parliamentary Assistant and Caseworker. The job description is below.

Further details are available at www.w4mp.org

Job Title: Constituency Parliamentary Assistant and Caseworker

 

·          Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
·        Liaise with the appropriate Government agencies, the voluntary sector and others to resolve matters for    
 constituents.
·          Draft correspondence
·          Manage MP’s constituency diary
·          Monitor media
·          Maintain constituency database
·          Manage volunteers
Key Responsibilities
·       Attend occasional surgeries and other meetings to assist the Member in dealing with constituents’ issues.
·       Deal with daily queries from members of the public
·       Gather relevant information from constituents in order to progress or close the case.
·       Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
·       Draft responses or respond to constituents on any issues raised on behalf of the Member.
·       Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
·       Ensure cases are dealt with in a sensitive and confidential manner.
·       Analyse patterns of enquiries and produce reports.
·       Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
·       Organise MPs constituency diary including arranging events and visits
·       Update information on constituency website
·       Maintain and update constituency database of key contacts and community groups
·       Monitor media
·       Manage volunteers
·       Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts. 
·       Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.
·       There will be some evening and weekend work

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